Refund Policy

We offer refunds and/or exchanges within 30 days of your purchase. If 30 days have passed since your purchase, we cannot offer a refund and/or exchange.

Eligibility

Your item must be unused and in the same condition that you received it.

The item must be in its original packaging.

We require proof of purchase.

Only regular-priced items may be refunded — sale items are not eligible.

To start a return, contact us at info@choiceculture.com.au.

Pre-Order and Limited-Edition Items

Pre-order and limited-edition items are final sale. Because each release is produced specifically for that order or run, we're unable to offer a return, exchange, or refund on these pieces — except where the item arrives damaged, defective, or incorrect (see Damages and Issues below). Please check the size guide carefully before ordering, as sizing cannot be exchanged once a pre-order or limited release has shipped.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.

Exempt Goods

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges (if applicable)

If you need to exchange a regular-priced item for another, please email us at info@choiceculture.com.au with your order number.

Partial Refunds (if applicable)

Partial refunds may be granted for: any item not in its original condition, damaged, or missing parts for reasons not due to our error; and any item returned more than 30 days after delivery.

Once your item is received and inspected, we will email you to confirm we've received your returned item(s). If approved, your refund will be processed to your original method of payment.

Last updated: 6 July 2026

Shipping

Domestic (Australia)

Free for orders up to $60 AUD. $10 AUD flat rate for orders $61 AUD and over.
Estimated delivery: 7–10 business days from dispatch.

International

$15 AUD flat rate for orders up to $60 AUD. Free for orders $100 AUD and over.
Estimated delivery: 6–27 business days from dispatch, depending on destination and customs processing.

Production & Dispatch

All orders are produced on demand. Production time varies by product and typically takes 3–10 business days before dispatch. Most orders are fulfilled by whichever print partner is closest to your delivery address, to keep production and shipping times down.

Total delivery time is production plus shipping.

A small number of items, such as The Binding Oath, are produced and shipped from Australia only, regardless of your delivery address — this may extend delivery time if you're ordering internationally.

Tracking

Tracking information is provided once your order has been dispatched.

Duties & Taxes

International orders may be subject to customs duties and taxes upon arrival. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.

Please Note

We do not ship to PO boxes for international orders. Delivery timeframes are estimates and may vary due to carrier delays, customs processing, or which print partner fulfills your order.

For further information, please
contact us at info@choiceculture.com.au