Privacy Policy

Privacy Policy

1. About Choice Culture

Choice Culture (ABN 72671503870) operates this website and online store at https://choiceculture.com.au. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, sign up for our emails, or otherwise interact with us.

By using our site or providing your information, you agree to this Privacy Policy.


2. Information We Collect

We may collect the following types of personal information:

  • Contact details – name, email address, phone number, and postal or billing address.
  • Order and payment details – information needed to process your purchases and payments.
  • Account details – if you create an account with us, including login details and preferences.
  • Marketing preferences – such as when you sign up for updates, newsletters, or promotions.
  • Device and usage data – including your IP address, browser type, and how you interact with our website.
  • Communications – any messages, feedback, or support enquiries you send us.

We collect this information directly from you (for example, through checkout or email signup forms), automatically through cookies and analytics tools, or via our service providers.

 

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Manage your account and preferences.
  • Respond to enquiries and provide customer support.
  • Improve our products, website, and services.
  • Send marketing emails or offers (with your consent).
  • Detect and prevent fraud or misuse of our Services.
  • Comply with our legal obligations.

 

4. Email Marketing and Consent

When you subscribe through our email pop-up or forms, you consent to receive emails from Choice Culture about new collections, exclusive offers, and updates.
You can unsubscribe at any time using the link provided in our emails or by contacting us at info@choiceculture.com.au.

We use Klaviyo to manage our email communications. Your email address and related data are securely stored and processed by Klaviyo in accordance with their privacy policy.

 

5. How We Share Information

We may share your personal information with:

  • Shopify, which hosts our online store and processes transactions.
  • Klaviyo, our email and marketing automation provider.
  • Payment processors, shipping companies, and other service providers that help us operate our business.
  • Third-party advertising partners (where permitted by law).
  • Authorities or regulators, if required by law or to prevent fraud or harm.

These third parties are only given the information necessary to perform their specific functions and are required to protect your information.

 

6. International Data Transfers

Your personal information may be transferred to and stored in other countries (including the United States and Canada) by Shopify, Klaviyo, or other service providers.
We ensure that these transfers comply with applicable data protection laws and that your information remains protected.

 

7. Security and Retention

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. No online service is completely secure, but we work with reputable platforms and use SSL encryption to protect transactions. We retain your information only as long as necessary for business, legal, or contractual purposes.

 

8. Your Rights and Choices

You may request to:

  • Access or correct your personal information.
  • Ask us to delete your personal information (where lawful).
  • Opt out of receiving marketing communications.

To make a request, contact us at info@choiceculture.com.au.
We will respond promptly and in accordance with applicable privacy laws.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

9. Children’s Privacy

Our website and products are not intended for children under 16, and we do not knowingly collect their personal information.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
Choice Culture
Email: info@choiceculture.com.au

 

Our store is hosted by Shopify Inc. You can learn more about how Shopify handles your personal data here: https://www.shopify.com/legal/privacy.