Refund Policy
We offer refund and/or exchanges within 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange.
Eligibility
Your item must be unused and in the same condition that you received it.
The item must in the original packaging.
We require a proof of purchase.
Only regular priced items may be refunded, not sale items.
To start a return, you can contact us at info@choiceculture.com.au.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.
Exempt Goods
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges (if applicable)
If you need to exchange the purchased item for another, please send us an email at info@choiceculture.com.au, with your order number.
Partial Refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your item is received and inspected, we will end you an email to notify you that we have received your returned item(s).
If approved, then your refund will be processed and a credit applied to your credit card or original method of payment.
Shipping
Please do not send the product back to the manufacturer. Please send an email to info@choiceculture.com.au for information.
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
Depending on where you live, the time it may take for the your exchanged product to reach you, may vary.
For further information, please contact us on: info@choiceculture.com.au
